+1 (202) 888-5376
 

Order Support

Help, I’m not able to track my order!

If you are an international customer and your tracking number starts with UJ or C, you can track your order at http://www.apc-pli.com.  APC is a postal consolidator who processes our international shipments in bulk, allowing us to offer far lower international shipping rates to our customers.  We charge $2 to ship what would cost $10 when sent directly through the USPS.  Shipments beginning with C should be trackable to the final destination, shipments beginning with UJ are only trackable within the United States (although Canadian UJ shipments sometimes they can be tracked on http://www.canadapost.ca after entering Canada).

If you are a US customer and your tracking number is not working 48 hours after shipment, please contact us immediately on the site you purchased the item so we can look into the issue.

Question about your order from Skyhawk Ventures via eBay or Amazon?

If you have a question about your order or need assistance, please send us a message via eBay or Amazon.  We respond to almost all messages within 24 hours, but please allow up to 48 hours for a response over holidays or weekends.  If you have not received a response from us within 24 business hours, please feel free to send us a second message to ensure we received your communication.

Unfortunately, we do not provide any telephone support for eBay or Amazon orders.  This is for both your protection and our protection – there is a written record of all communication in the event of a claim.

We strive to provide the highest quality customer care possible.  If there is a problem with your order, please let us know right away so we can fix it.  We are always willing to accept a return for a full refund within 30 days if you are not satisfied.  Please contact us before leaving feedback to give us an opportunity to resolve the issue to your satisfaction before you rate our transaction.

How long will my order take to arrive?

Almost all domestic orders are shipped within 24 or 48 business hours.

Orders mailed within the lower 48 states via USPS First Class Mail or USPS Priority Mail should arrive 2-3 days after shipment.

Orders mailed UPS Ground will arrive in the time shown on the chart below:

 

UPS Ground time in transit map from zip 20002

International orders will typically take 2-3 weeks to arrive unless express shipping was selected (express orders typically arrive in 1-2 weeks or less).  In some cases, it may take up to 4-6 weeks for an international shipment to be delivered.  If quick international delivery is a high priority, please consider choosing an express shipping option.